Toward Outside Experts

Be polite.
Listen.
Be respectful.
Don’t get up and walk out
while they speak.
Use what you can.
Eventually they will leave.

Contributed by Howard F. Stein
From My Life. Georgetown, KY: Finishing Line Press, 2005. P. 24

Read the story behind the poem.

Stories in Organizations

Stories in Organizations

“This conceptual piece generates additional insight into the topic of narrative by focusing on stories that are repeated in organizations, which we believe adds to theory in several ways.”

A Cultural Approach to Organizational Climate

A Cultural Approach to Organizational Climate

“Climate exhibits those behavioral and attitudinal characteristics of participants which are more empirically accessible to external observers. Culture, on the other hand, represents a more implicit feature of organizations.”

CSOC Paper Award Announced

CSOC Paper Award Announced

CSOC is pleased to announce the winner of the 2014 Best Paper Award competition.

CSOC Announces Online Graduate Certificate

CSOC Announces Online Graduate Certificate

“This certificate is designed for practicing or aspiring organizational researchers, consultants and students of organizational psychology.”

5 Responses to “Toward Outside Experts”

  1. Michael Diamond says:

    Based on the language of the poem, how do we understand it’s meaning? How is psychoanalysis helpful in doing so? Of course, as individuals with a psychoanalytic attitude, we answer these questions somewhat different and probably somewhat similarly. For me, the language of poem as a vehicle conveying experience at work, I take Winnicott’s idea of the false self, compliant and inauthentic, as a product of traditional management’s obsession with control or what Eric Fromm referred to as the superior-inferior relationship, or what Jessica Benjamin, drawing from Hegel’s philosophy of master-slave relations, as dominance and submission at work. Regardless of which tool you select from the psychoanalytic chest, you are confronted with the moral violence in the workplace.

  2. Michael Diamond says:

    Upon further consideration, I agree with Donald Schon who in his book The Reflective Practitioner criticizes the notion of the “expert” and associates it with power and authority that simply work against any interest in learning and change. Thus, I encourage our students to think of themselves as bringing their naïveté to work, an open-mindedness and innocence that enables deep learning and listening, which then leads to compassion and understanding.

    • David Levine says:

      Naivete, innocence and compassion in place of expertise. I wonder what there is for us university professors to do and why we need graduate programs in administration or certificate programs in psychoanalysis.

  3. Michael Diamond says:

    I guess that depends on your assumptions about what university professors do and what graduate programs in administration or certificates in psychoanalysis do.

Leave a Reply